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Job: Customer Service Advisor - Multi-Lingual

Active since 25-07-2017 Job category Sales - Office Staff / Telesale...
Location London Level Entry level / Graduate
Educational level GCSE / A-Level / Highscho... Employment type Permanent contract
Hours 40 Salary Monthly + Discretionary10% Bonu...
Who Are We?
We don’t sell ‘off the shelf’ products … we’re personal. Every single thing you buy from us is unique to you. The purpose of our great family of brands is to magic our customers’ photos, words and feelings into precious objects that make them smile, laugh and, sometimes, cry. We’re in the business of ‘one-of-a-kind’ and so delighting each and every customer is central to everything we do.

What is the Role?
As part of our commitment to providing the greatest Customer Services team we are looking to hire a number of Multi-Lingual (English with either German, Danish or Swedish language skills) Customer Service Agents to work from our bright, modern air conditioned UK and International based contact centre located just 7 minutes walk from the nearest tube station in NW10. You will join a happy, friendly and very diverse team of 35 Agents all working hard to provide our customers with the best experience possible.

This role is at the very heart of our business, and so are you!

Our customers are the most important thing to the PhotoBox Group - they’ll buy personalised photo products from you over the phone (photo books, wall art, personal memorabilia) asking for your advice and expertise when creating their special memory… you’ll deliver great customer service and sort out any minor ‘hiccups’ along the way.

You’ll help our customers create unforgettable memories & emotions that last a lifetime!

Are you up to this?

This is no mean feat, this role will be a great doorway to a fantastic career with PhotoBox if you’re passionate about delivering the best possible experience to your customers’ day in, day out.

Not only that, you’ll understand that you also represent our best interests too and sometimes don your ‘negotiating cap’ to manage your customers’ expectations in a positive manner whilst achieving the right commercial result for PhotoBox.

Whats in it for Me?
Obviously we'll pay you but on top of the salary you'll also be eligible for a monthly 10% bonus based on performance as well as Quarterly performance prizes (this quarter it is a top grade sound bar). We have secure on-site parking as well as a Wii equipped break-out room and of course as much tea and coffee as you want. In addition we also offer 28 days holiday (inclusive of Bank Holidays) and, most importantly, a grown up environment in which to work.

When you join us you will receive full training from our in-house Learning & Development Team and this will be ongoing throughout your time with PhotoBox, your personal and career development is important to us and we actively encourage internal mobility, we advertise all our open roles internally first before going to outside sources;

What Will I need to Succeed?

  • Amazing customer service skills / experience!
  • Fluent ‘native-level’ spoken and written language skills in either German, Danish or Swedish language skills
  • Strong / fluent English spoken and written language skills
  • Fast learner, with the ability to get up to speed with product & systems processes quickly
  • Previous experience of working in a fast moving contact centre.
  • Previous experience of dealing with online queries via email, phone or live chat

Why us?
We are always moving forward, adjusting constantly with the market and to be even closer to our customers. We had humble beginnings, but always rich ambitions and we haven’t lost sight of that ‘start-up’ way of thinking. As such, we’re not afraid to make bold decisions and quickly change things if it’s the right thing to do – as employees, our roles are constantly evolving, and our priorities shifting to what will really make the difference. There are always new and challenging projects being launched, which at times can be overwhelming … but so much fun!

What can we offer?

  • An opportunity to be surrounded by brilliant, talented and fun teams across the whole business where inspiration is positively encouraged.
  • A great working environment based in NW10, London that is only an 12-minute walk from Harlesden Station with access to the Overground and Bakerloo tube lines.
  • A chance to become involved with a great brand with an ambitious roadmap and be part of a culture that encourages innovation
  • Dedicated Training from our in-house Team.
  • 20 days annual leave excluding Bank Holidays
  • Discretionary Monthly Bonus
  • Quarterly Prizes
  • Contributory pension scheme
  • Life Assurance x4 Salary
  • Cycle to work scheme
  • PhotoBox account loaded with £70 credit to spend each year 

More information
This listing is a full-time job

Job category Sales - Office Staff / Telesales / Call Centre
Industry / Industries E-commerce
Region London
Keywords "customer services", "customer support", telephone, "call centre"

Contact information

Name Richard Evans