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Job: Lead UX Designer - Moonpig

Active since 30-01-2017 Job category E-Commerce / Search Engine Mark...
Location London Level Professional
Educational level Bachelor / Graduate Employment type Permanent contract
Hours 40 - 0 Salary £Salary + bonus, pension
About Moonpig
What customers love about Moonpig is the vast range of card designs, some funny, some sentimental, some beautiful, some risqué, some downright peculiar, that allow them to both express themselves and show they care.

Our ranges of cards combine well-known brands like Disney, Me to You, and Marvel, with cards designed by our in-house creative team. We invented the personalised card market and continue to dominate it, but we have also moved successfully into a broader gift market, offering beautiful hand-made flower bouquets, personalised mugs, t-shirts, wines and spirits, Montezuma chocolates, soft toys, wall art and recently gift boxes.

Our customers are endlessly creative with the cards they send and genuinely engage on an emotional level with the brand. For our part, we are passionate about the quality of the service we offer. We do everything to make sure every one of the thousands of Moonpig products we ship everyday arrives on time and makes someone’s day.

Who are we looking for?
We are looking for someone to be responsible for how users navigate our products. It is your job to plan the structure of the site/app so that users can reach their end goal in an intuitive, logical way. You are also concerned with helping users understand where they currently are in relation to the rest of the experience.
Working as part of the product team you will collaborate with stakeholders to produce customer-centric design solutions. It is important to find ways to validate ideas/concepts with our users.

What you’ll be doing
At Moonpig, we like people to bring in new ideas and challenge us, but we’ll still expect you to do the following:
● Collaborate with the product, brand design and engineering teams to develop user-centric products
o identify user needs and develop ideas with the product team and stakeholders
o validate ideas/concepts with our users by creating visual designs and interactive prototypes
o collaborate with the product manager and engineers to make products
o monitor the product’s performance and suggest improvements
● Support definition of the UX vision and identify strategic opportunities for improving the key KPIs
● Prioritise activities based on data; identify new initiatives and prioritise these against plans; manage stakeholder expectations
● Develop and maintain an excellent knowledge of the user and their needs
● Ensure good UX principles are adhered to; coach less senior members of the team in these principles; work with Head of UX to define UX principles and standards
● Actively anticipate product risk, raise issues early and propose solutions
● Effectively influence peers and senior stakeholders
● Work closely with the brand and marketing design team to ensure consistent brand expression across all channels - web, app, email, offline, social
● Work effectively within the UX team, ensuring collaboration within the team and across the brand
● Excel in managing cross-departmental stakeholders across the brand
● Resolve complex conflict between stakeholders and members of the team
● Execute against budget responsibilities, assist managers in collecting invoices, tracking costs.
● Lead your area/theme(s) and actively align with and influences company strategy

What experience do you have?
The person we are looking for should be able to demonstrate the following:
● Experience in online design and ecommerce (4-5 years)
● Expert working knowledge of visual design tools, like Sketch/Photoshop, and prototyping tools, like Axure or invision
● Expert understanding of UX and the principles of user-centered design
● Expert working knowledge of web design best practices
● Strong written and verbal communication skills
● Strong understanding of web technologies and their capabilities
● Strong visual communication ability
● Understanding of Agile and Lean methodologies
● Understanding of common software development practices
● Experience of mentoring and coaching less senior members of the team
● Experience in conducting user research

Nice to have
Candidates will benefit from experience in the following areas:
● Conversion rate optimisation and/or A/B testing knowledge
● Usability testing processes
● Passion for emerging digital technologies
● Experience of working in an Agile development environment

What can Moonpig offer you?

● A competitive salary
● Annual performance bonus
● Contributory pension scheme and health insurance
● 25 days annual leave
● Moonpig account loaded with credit to spend each year
● Individual training budget
● Cycle to work scheme
● Season ticket loan scheme
● Monthly birthday cake and beers
● To be surrounded by brilliant, talented and fun teams in a growing business
● An opportunity to work with a great brand and on a product with an ambitious roadmap
● An opportunity to work with cutting-edge web technologies and be part of a culture that encourages innovation
● Working in a great location between Waterloo and London Bridge, near Borough Market

More information
This listing is a full-time job

Job category E-Commerce / Search Engine Marketing
Industry / Industries E-commerce
Region London
Keywords UX Design

Contact information

Name Richard Evans